What are your payment options?
- Cash on Delivery
- Bank Transfer or Bank Deposit
- Paypal
- Paymongo (GrabPay, Maya, Gcash, Debit/Credit Card)
How much is shipping?
- Standard Nationwide Delivery - 120 PHP
- FREE Standard Delivery - for orders above 1500 PHP
What is the lead time for delivery?
- For Standard Delivery
- Metro Manila - 3-5 days
- Provincial - 7-10 days (inter-island may take 10-14 days)
- We also accept next-day pickup (order cut-off: 6pm Mon-Sat)
*It can sometimes take an additional 2 to 3 business days during peak periods.
What are your bank account details?
- BDO - Antonio Rafael C Punzalan - C/A 002788023923
- BPI - Antonio Chiongbian Punzalan - C/A 1860-0072-11
Can I cancel my placed order?
You may cancel your order if:
- The order has not be processed yet
- The order has not yet been given to courier
Do you accept item exchanges?
- Yes we do allow replacement/exchanges if:
- Item/s are damaged upon delivery.
- The size that was delivered is wrong.
How do I make an item return/exchange?
- Products can be exchanged/returned until 5 days after the delivery.
- If you want to return/exchange an item, kindly send us an email at guppyorders@gmail.com.
Kindly provide the ff:
Order #:
Item for exchange/return:
Reason:
Do you allow refunds?
- As much as possible, we encourage item exchanges instead.
- For special cases, kindly send us an email at guppyorders@gmail.com.